FAQ — Jewelry Penthouse Studio
Have a question? We’ve got answers.
Here are our most asked questions from our glam Penthouse community.
✨ Orders & Shipping
Q: How long does it take to process my order?
A: All orders ship within 1–3 business days.
Q: How long does shipping take?
A: Standard shipping: 3–7 business days.
Expedited shipping: 2–4 business days.
Q: Will I receive tracking?
A: Absolutely! A tracking link will be emailed to you the moment your order ships.
Q: What if my package is delayed or lost?
A: Email us at support@jewelrystudio.com and we’ll take care of you.
✨ Products & Materials
Q: Are your pieces tarnish-resistant?
A: Yes! Our stainless steel, sterling silver, and gold-plated designs are crafted to resist tarnishing when properly cared for.
Q: Are your jewelry pieces hypoallergenic?
A: Most pieces are hypoallergenic. Avoid if you have severe metal allergies.
Q: Will my jewelry turn green?
A: Penthouse pieces are made with high-quality metals that do NOT turn your skin green when cared for properly.
✨ Returns & Exchanges
Q: Do you accept returns?
A: Yes — within 14 days of delivery for unworn items in original condition.
Q: Can I return earrings?
A: No, due to hygiene and safety restrictions.
Q: How do I start a return?
A: Email support@jewelrystudio.com with your order number.
✨ Payments
Q: What payment methods do you accept?
A: Major credit cards, Shop Pay, Apple Pay, and other secure payment options.
Q: Do you offer Buy Now, Pay Later?
A: Yes — Shop Pay Installments may be available at checkout.
Still need help?
We’re always here for you.
support@jewelrystudio.com